Policies

Disclaimer:

All custom print apparel is developed in-house, there may be a slight variation. This means no two items are the same which makes the custom product more unique just for you!

 

Processing Time:

All product except for customize print apparel will have next business day processing time, this does not include weekends nor holidays. Once you place your order, we will ship as soon as possible.

Customize print apparel will have a longer processing time of 2-5 business as they are handmade. Customize apparel will be shipped as soon as it means the Swagger Goat’s quality assurance standard. This is to ensure the best quality product for you.

You will not receive an email or SMS update until a shipping label is created and packaged ready to be mailed out.

 

Return Policy:

We do not accept returns for customize print apparel as the product is handmade to your specific name, number, and special requests. However, if the customize print apparel display an error which does not match what the customer input into the request box (for example: a misspelling of a name or incorrect number) the product will be recreated and replaced.

SG Visors do not qualify for returns if the product is:

  • not in original condition
  • accessories are missing out of the box
  • product is damaged by misuse
  • or for any reasons not due to manufacture defects cannot be returned

For any questions about a potential return, please contact: sales@swaggergoat.com

 

Exchange Policy:

Swagger Goat will exchange your order or item if you receive a defected or damage product. Please email us – sales@swaggergoat.com with photos and a detailed explanation of the defect or damage on the product. If an exchange is accepted based on manufacturer defect or damage product, Swagger Goat will be responsible for the postage costs for sending your order back. Once we receive the item, Swagger Goat fulfillment center will process a refund or exchange for another item and we will take care of the shipping costs of the outgoing packages.

Swagger Goat is not responsible for the cost of exchange shipping for apparel based on size and color exchanges. Please see sizing chart before proceeding to checkout. For apparel exchanged based on size(s) and color(s), the customer will be responsible for the exchange shipping cost: return and reprocessing shipping cost.

 

Shipping Policy:

Swagger Goat offers multiple shipping methods including a free domestic shipping option when certain conditions are met (orders over $25 USD). Please make sure that your shipping address is correct before placing your order. In the case it is not, email us – sales@swaggergoat.com as soon as possible so we may change it before mailing it out, processing time is fairly quick as we try to mail all packages within the next business day, unless customize print apparel. It is important you email us as soon as possible before the product ships the next day. Here at Swagger Goat, we understand sometimes you need a product faster, Swagger Goat offers next business day and two business day shipping methods; however, shipping will be on the customer's expense. 

Note: Swagger Goat does not ship orders on Friday after 5:00 PM and weekends. The following orders will be shipped the next business day.

Shipping Methods Provided:

Free Shipping Methods:

Domestic USPS First Class Package or Priority Package (based on weight): delivery within the United States – time for delivery is 2-5 business days after processing. Free shipping only applies on orders over $75.00 USD

Paid Shipping Methods:

Ground Shipping UPS: delivery within the United States, offers 1 - 5 business day ground shipping – time for delivery is estimated when processing shipping

Next day air UPS: delivery within the United States, offers guaranteed next business day delivery after processing – time for delivery is 1 business day after processing.

Two day air UPS: delivery within the United States, offers guaranteed two business day delivery after processing – time for delivery is 2 business day after processing. 

Internationally Shipping: USPS International Shipping, UPS Worldwide Express and DHL delivery rates are based on location – time for delivery is based on location.

International Shipping Note: Customers may get charged for International import fees, please check with your government import website (some governments do not charge import fees). SG is not held responsible for international import fees.

Note: If the order does not meet free shipping conditions, it will not be free shipping.

Once the package is given to the post office, we rely on the mail service to deliver your packages within the time frame. Delays may happen due to weather, holiday season, or other natural circumstances out of mail service control, so please keep that in mind before emailing us about your order.

If there are any questions or concerns, please email us – sales@swaggergoat.com and please note that Swagger Goat is not responsible for lost or stolen packages and they cannot be replaced.